Are you looking for training on Nellbooker? – click here for our training leaflet
Nellbooker is an online referral and appointment system for advice agencies, solicitors and other organisations who need to refer clients for advice. The system was developed by a firm of solicitors, Hopkin Murray Beskine, who work within a network of other legal aid advice providers in north-east London, to ensure clients can access a full range of services no matter who they first approach for help.
Benefits:-
- An online diary enables network members to search for and book appointments with other agencies, whenever they need to make a referral.
- Advice providers can offer appointments to clients of other, selected, advice providers
- Advice providers can instantly book appointments for clients with other providers offering the type of advice they need.
- Information about the client and case can be transferred securely, including relevant documents or case notes.
- Referring agencies can check back that the client was seen and on the outcome of the advice received.
- Managers can download a range of monitoring reports, for example numbers of referrals by advisor, advice type, outcome, waiting time etc.
Eastbourne advice providers began using Nellbooker in December 2009. The system is now being used by, or being rolled out across ESAP's Partners in East Sussex and, over the longer term, we will look to extend the service to other interested agencies who share clients with advice providers.
ESAP’s Nellbooker Training
ESAP has developed a range of training and support for advice providers planning to implement Nellbooker in their area. ESAP can provide:-
- An overview of Nellbooker, for groups considering implementing an electronic referral and appointment system
- A thorough understanding of Nellbooker
- Two different experiences of implementing Nellbooker across large networks.
- Training for Co-ordinators/Administrators and End Users
- Training for Trainers
- Support to develop an implementation programme
- Support during the ‘go live’ phase.
Please contact us on: 01323 413481 or advice@esap.org.uk |
